Consumer Behaviour - Holiday Decision Making Process

CONSUMER BEHAVIOUR: HOLIDAY DECISION MAKING PROCESS SUMMARY: Decisions are omnipresent in the daily lives of human beings. Being tireless decision makers, it stands to reason then that we understand the forces that drive decision making. The following report seeks to critically evaluate the long-held traditional ‘rational problem- solving and cognitive model’ of the consumer decision making process against the background of the holiday decision making patterns of the modern consumer. The one striking aspect of all the theories thus far was the portrayal of the consumer as a logical, rational decision maker who made complex choices based on reason, rational thinking and minimal risk-taking. The five cognitive stages that a consumer goes†¦show more content†¦The model places due importance on the notion of goal-attainment as a vital component of consumer behaviour (Schiffman, Kanuk and Hansen, 2007). The cognitive paradigm represents the ‘problem-solving, rational consumer’ and, to a lesser degree, the emotional consumer. It describes the process of various steps leading to the culmination, i.e, making a purchase. Most consumer behaviour models are based around this premise (Nicosia, 1966; Engel et al, 1973). However, several fundamental flaws were discovered in this theory. The most glaring one was the assumption that choices were knowledge-based and therefore the environment around the chooser was not taken into consideration. Behaviors, whether pertaining to work, pleasure or those of a discretionary nature tend to reflect causal historical explanations rather than rational ones. (Decrop, 2006) Moreover, on further observation, actual decisions are seen to be more spontaneous and less deliberate than the cognitive theory suggests. The spotlight shifted from the idea of pre-eminent rationality to the usage of subconscious ‘heuristics’ or short-cut decision rules. It is interesting to note that the process of holiday decision making is predominantly dynamic in nature. It is not marked by fixed sequential stages or an abrupt end once decisions are taken. Decisions are based on several attributes (landscape, climate, amenities etc.). However,Show MoreRelatedConsumer Behaviour : Holiday Decision Making Process2191 Words   |  9 Pagessolving, cognitive model’ of consumer decision making process, in light of the arguments given in the case study: ‘Holiday decision-making: an adaptable and opportunistic ongoing process.’ Every day, each one of us makes various decisions regarding different aspects of our daily routine. To be able to make these decisions, we need to be able to have alternatives. These decisions, however, are made after doing some degree of information search but not all consumer decision-making situations receive orRead MoreConsumer Behaviour Essay1310 Words   |  6 PagesCase Study: Consumer behaviour and holidays In this assignment I will be analysing the following; a case study presented on how holiday decision making varies from the traditional problem-solving model of consumer decision making. Q1 By analysing the traditional problem-solving of consumer decision making you can grasp that the market of holiday makers is more complex. The traditional method follows the concept that the consumers desire or needs creates a problem within the individual, which leadsRead MoreFactors That Affect The Holiday Choice Has Evolved Over The Ages Of Ages1090 Words   |  5 Pagesexperienced tourists between the ages of 8-12, are increasingly becoming a major influence behind family holidays. This age group have usually taken a number of holidays and have visited many different destinations across the globe. As outlined earlier Argyle (1996) makes reference to how a number of factors, age being one of them, have an effect on the holiday-taking decision-making process. This directly links to how tweens are generally now more cultured and have experienced more of life comparedRead MoreFactors That Affect The Holiday Taking Decision Making Process1318 Words   |  6 Pages Who makes the decisions in the family holiday-taking decision-making process? Critically evaluate this question by means of a detailed literature review. The purpose of this essay is to explore and document the different influences that can impact the holiday-taking decision-making process, particularly looking at the role of tweens and their voice regarding the role they play in up-front vacation decision-making. Also this essay will be looking at the role spouses play, howRead MoreA Report Of Buyer Behavior : The Consumer Decision Making Process882 Words   |  4 PagesBuyer Behaviour: The Consumer Decision-Making Process as it relates to purchasing a rental service in the classic car industry. Section 1: Introduction (about 150 – 200 words) The study of consumer behaviour examines consumer’s methods of purchasing and divestment of possessions, labour, concepts or knowledge by people, associations and companies to fulfil their necessities and desires (Keller Kotler , 2011). This is significant to marketers because with a good knowledge base about consumers theyRead MoreThe Case Household Appliance And Perfumes1336 Words   |  6 Pages The typical decision making process and that well-structured with the five processes is based on a special purposeful search by the customer. Once the problem has been recognized, customers need to acquire adequate information to resolve it. Information search is the process by customer surveys their environment for appropriate data to make a reasonable decision. The search process that consumer might follow for products category like in this case household appliance and perfumes, is differentRead MoreExplain Why It Is Important for Marketers to Understand the Consumer Decision Making Process918 Words   |  4 PagesConsumers are the centre of many marketers work. While the consumer is part of the marketing environment, it is also very important to recognise and understand the more personal and specific influences effecting consumers and the nature of the decision making process they use. Research suggests that customers go through a five-stage decision-making process when making any purchase. This is summarised in the diagram below: Figure 1, This model is important for anyone making marketing decisionsRead MoreFamily Communication Patterns : Mothers And Fathers Communication Style And Children s Influence On Family Decision Making850 Words   |  4 PagesFathers Communication Style and Children s Perceived Influence in Family Decision Making. Journal of International Consumer Marketing. 19 (2), 75-95 Belch, G. E., Belch, M. A., Ceresino, G. (1985) Parental and teenage child influences in family decision making. Journal of Business Research, 13(2), 163-176. Blichfeldt, B. S., Pedersen, B. M., Johansen, A., Hansen, L. (2010) Tweens Tourists: Children and Decision-Making. Journal of Tourism Consumption and Practice, 2(1), 1-24. Blood Jr., R. ORead MoreInderstanding Consumer Behaviour Towards Luxury Products14749 Words   |  59 PagesA Report On Understanding Consumer Behaviour towards Luxury Products By Jitesh Sanghvi MMS – 137, Marketing Year 2009-10 K J Somaiya Institute of Management Studies Research Understanding Consumer Behaviour towards Luxury Products Understanding Consumer Behaviour Towards Luxury Products By Jitesh A Sanghvi Under the guidance of Mar. Nilesh Talreja Senior Executive Interface Communication ______________ Designation SIMSR, Mumbai K J Somaiya Institute of ManagementRead MoreConsumer Behavior of an International Chinese Student Essay1236 Words   |  5 PagesIntroduction Consumer behaviour is defined as the behaviour that consumers undertake in seeking, purchasing, using, evaluating and disposing of products and services that they expect will satisfy their personal needs (Nayeem 2012). Different consumer may have different choices in purchase that is dependent on various influences. High involvement purchase sets the best example of engaging in consumer behaviour in various aspects as complex buying behaviour occurs when the consumer is highly involved